Cancellation policy
We process orders quickly so we can deliver fast. Because of this, cancellations and changes are only possible if you contact us immediately after placing your order.
Cancellations
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You may request a cancellation right after purchase by emailing us as soon as possible.
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If your order has not been processed or shipped yet, we will do our best to cancel it.
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If your order has already been shipped, it cannot be canceled. In this case, you can return the item once it arrives, according to our Returns Policy.
Order Changes
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If you need to change your shipping address, product, or quantity, email us immediately after placing the order.
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If the order has not been processed or shipped yet, we will do our best to update it.
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Once the order has been shipped, changes are not possible.
Refunds
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Approved refunds are issued to the original payment method.
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Refunds typically take 3 to 5 business days to appear, depending on your bank or card provider.
How to Contact Us
Email: support@puretrexglobal.com